Ethics 4 Benefit

Terms & conditions

General Terms and Conditions

V1-3, released on 1 January 2021

These General Terms and Conditions, in the applicable version at the time an order is placed, rule the commercial relationship between IF - E4Benefit, the seller representing the brand E4Benefit, herewith designated ("IF") and the Customer. They apply to all transactions carried out via the online Webstore available at IF's website (preview.e4benefit.eu) as well as to related services triggered in connection with online orders. These include, but not exclusively, services such as personal styling advice, fitting service, and others requested through IF's customer service. As applicable, these General Terms and Conditions further apply to the navigation through IF's website by any user whether Customer or not.

Liability

IF does not exclude liability for fraud or for death or personal injury caused by its negligence or that of its staff or agents.

Nevertheless, IF is not responsible for losses and damages that Customer might suffer in the following situations:

- not caused by IF's breach of these General Terms and Conditions;

- caused by a side effect of the main loss or damage which is not reasonably foreseeable when Customer begins to use the Website;

- where the caused loss or damage is reasonably foreseeable and evident for IF and for the Customer at the time of entering this Agreement;

- due to IF's failure to make available its Website either in the whole or partially, or withdrawal of articles from the Website or resulting from IF's refusal to accept an order for any reason;

- caused by a distributed denial-of-service attack, virus or other technologically harmful situation that may affect Customer's information technology devices such as hardware equipment, software programs, data or other material due to Customer's use of IF's Website (including downloading of any content from the Website associated links);

- failure by IF to meet any of its obligations where it is prevented from doing so by events beyond its control (including, but not limited to, fire, flood, storm, riot, civil disturbance, pandemic, war, nuclear accident, terrorist activity and acts of God);

IF's total liability to the Customer for any loss or damage arising in relation to this Agreement shall be limited to a maximum of 100% of the value of the articles purchased by the Customer.

The above mentioned limitations on liability are also valid for the legal representative, agents of IF and members of the "E4Benefit" community.

Valid Language

These Terms and conditions are written in English and translated into the optional languages available at IF´s website (preview.e4benefit.eu) for a better shopping experience. The English language is the original and valid Language in case of conflict or dispute. English is also the reference language for the translations.

Applicable law and place of jurisdiction

Any dispute arising out of or in connection to this Agreement shall be governed and construed by the Dutch Law. The Netherlands, is agreed as the place of jurisdiction for all disputes arising from contracts between IF and the Customer. The Customer irrevocably submits to the exclusive jurisdiction of the courts of The Netherlands. IF is however entitled to take at its discretion legal actions against the Customer at the jurisdiction where the Customer is resident.

Partial invalidity

In the event that any individual paragraph of these General Terms and Conditions should become invalid, the validity of the remaining paragraphs remains unaffected.

Intellectual Property Rights

© 2021 copyright E4Benefit. All rights reserved. All contents on this website are subjected to copyright protection and other laws protecting intellectual property. The contents include, but are not limited to, the webpages, the web design, user experience, programs, videos, images, texts, analytics.

The contents of IF's website, web services and web applications may not be used for commercial and/or public purposes. They may not be copied, modified, distributed or made accessible to third parties unless authorized by IF in writing and exhibiting an IF's copyright notice. Any notice of protected rights may not be removed.

A user of IF's website is prohibited from causing damage to third parties including persons and from violating their privacy and rights of personality. As well, user is prohibited from behaving in a manner that violates public policy, from sending content that is obscene, defamatory, insulting, pornographic or which may trigger violence or invades the privacy of another person, and from breaching industrial property rights, copyrights or other proprietary rights.

Any user activity aimed at disabling or blocking in the whole or partially IF's website and/or related webservices and applications are expressly forbidden and may lead to IF triggering civil or criminal proceedings.

User is also forbidden to use IF's website, web services and web applications for any unlawful purpose. In particular, user is not allowed to register third parties at IF's Website, either for a newsletter's subscription or for other services (e.g. Webstore, E4Benefit community, retailers zone, etc.) without the third party knowledge and express consent.

 

Privacy policy

Privacy policy

1. Customer's privacy

IF - E4Benefit, registered at Chamber of Commerce The Hague under the No. 27303359 (IF) and distributor of the brand E4Benefit is committed to protecting the customer's personal information in line with the EU General Data Protection Regulation (GDPR) which entered into force on 25 May 2018. Our Privacy Policy is available on IF's website at preview.e4benefit.eu. The customer can also ask for a copy of it by contacting our Customer Service.

2. What data is retrieved and how it is retrieved

The personal information gathered by IF about the customer depends on the established relationship between both parties. Personal information includes information about an individual who is reasonably identifiable. When customer places a purchase order or registers for a service offered by IF, this personal information is retrieved. To create an account or placing a purchase Order certain data elements are required, such as first and last name, phone number, email address, home address, shipping address and date of birth. IF may also gather data with the purpose of facilitating the order processing, to provide a better experience to the customer and to help improving IF's service. Information collected upon authentication or identity checks may also be collected and used for said purposes. Payment details, such as credit card information are directly entered and further processed by our payment gateway provider Mollie (see payments) according to the applicable regulations (eg. conform to PCI Data Security Standards).

a) Collection of personal information through websites and Apps

Information such as metadata is automatically collected through customer's use of IF website, or Affiliates' websites and Apps, through cookies. Cookies are small text files that websites or apps may place on the client's computer or device. Usually cookies are used to identify recurrent users of websites and remember their preferences. IF may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to trace usage habits and aggregate data to allow IF to customize a customer's experience on its website. For example, when customer visits IF website or uses a IF App, cookies maybe used to record information including server address, the date and time of the visit, the pages displayed, downloaded documents as well as the type of browser and operating system used. The information is used and disclosed by IF for purposes including statistical analysis and to facilitate the improvement of the functionalities and usability of our website and Apps. Similarly, when Apps from IF are used, we may periodically retrieve and use technical data and related information (including technical information about client's mobile device and system preferences), to facilitate the provision of software updates, software support and other services related to the Apps. Most browsers are automatically set to accept cookies but in the event that you wish to prevent this to happen you can change the settings of your browser. If customer prefers not to receive cookies, for example by changing the setting on his/her browser, the customer may still be able to use most of the features of our website, including the ability to purchase items.

b) Sensitive information

IF only collects sensitive information (eg health information) where it is reasonably necessary for IF to perform its functions or activities and either you have consented, or we are required or authorized by law to do so.

c) Collection of personal information by third parties A number of third parties (e.g . members of the IF Online Boutiques program), operating with E4Benefit brand and under IF's distribution may collect customer's personal information (e.g. when customer joins their mailing list, or recording customer's article preferences). IF is not responsible for the privacy practices of these third parties and this Policy does not apply to them. These businesses should have their own privacy policies, which we advise the customer to read before providing his/her personal information to them.

3. Why customer's personal information is collected

a) Main reasons

The main reasons why IF collects, holds, uses and discloses personal information are:

- to process transactions either in the physical boutiques or online and delivering products / services;

- to provide any kind of loyalty relationship;

- to promote IF's products / services or of the represented / distributed brands either via direct marketing, events and competitions, public relations and social media;

- to perform research and/or statistical analysis for the customer's benefit (e.g. to improve customer satisfaction and product / service);

- To help tailoring existing or develop new ranges of products / services or offers and to facilitate the selective targeting of promotional offers and opportunities;

- To protect the security of IF physical boutiques including theft and fraud prevention;

- To resolve issues, answer queries and respond to social media;

- For general planning and administration;

IF may also retrieve, hold, use and disclose personal information for different purposes as described at the time of retrieval or which are required or authorized by or under law and for which customer has given his/her consent;

b) Direct marketing

By giving his/her address, email address and telephone numbers to IF and accepting this privacy policy, customer consents to IF to contacting him/her for the purposes mentioned above. This information may be sent in different forms such as by mail, email, social media and telephone among others. However, customer is always entitled to opt out from any service. For example E4Benefit's newsletter sent by IF contains a "Unsubscribe" facility and a link to a "Preferences Center" where customer can update his/her data. Customer can also contact us via email at info@preview.e4benefit.eu , call our Customer Service at +31703452928 or send a letter to our Customer Service at Annastraat 8, 2513 AT Den Haag, Netherlands and request to opt out of any non-desired service provided.

c) Emails and electronic communication

If customer gives to IF an email address or phone number, customer consents that IF uses electronic means to communicate with customer trough that email or phone number (e.g. to send notices or reminders). Customer may however prefer to provide his/her personal email address or phone number to avoid, for example, a telephone number being accessed by his/her work colleagues.

d) Exchange of customer's personal information with other parties

IF may exchange the customer's personal information with third parties where appropriate for the purposes mentioned above, such as financial institutions for credit verification and payment processing, IF's contracted service providers or partners (e.g. members of E4Benefit's online boutique program IFOB, agents, IT service providers, marketing and communications agencies, etc.) and other third parties that offer IF products / services. IF may also exchange customer's personal data with regulatory, investigative or government bodies according to the applicable law. IF may ask one of these third parties to directly contact the customer for a specific purpose related to the provision of the relevant products / services and request feedback on the collected information.

4. Data quality and security

IF retains personal information in several medium types, such as printed documents, email contact lists and electronic databases. IF takes reasonable steps to ensure that:

- the gathered personal information and which maybe used and disclosed, is accurate, updated, complete and relevant (if used and disclosed);

- the personal information retained and used by IF is prevented from misuse, unauthorized access and any type of interference that may result in loss, modification or disclosure;

- the personal information no longer needed for the purposes above mentioned is destroyed or made unusable (e.g. by permanently de-identify it);

Customer can help IF to keep his/her information updated, by informing us about changes to his/her personal data.

a) Security

IF takes considerable measures to secure personal information, such as website access via secure protocol, security measures on the access to IF information technology systems, including internal and external cloud, controlled access to IF premises, policies on document storage, security of assets and personnel as well as training and workplace procedures. Although we strive to protect the personal information of its website users, IF cannot guarantee the security of the information that a customer discloses online. If customer is concerned about sending information over the internet, he/she can contact IF as laid out in paragraph 3 c).

b) Third party websites

IF provides sometimes links to third party websites (i.e. not controlled by IF) for customer's convenience. IF is however not responsible for the accuracy, security and privacy of said websites, which are not covered by this Privacy Policy.

5. Access and corrections

IF Customer Service is at client's disposal to facilitate the access and correction of the retained personal information. We may verify customer's identity before processing any access or correction requests, in order to ensure that the personal information in possession of IF is adequately protected.

a) Access

IF can in general give to the customer access to his/her personal information within a reasonable period of time no longer than 45 days, subject to some exceptions permitted by law. IF may however charge a fee to cover the reasonable costs incurred in order to locate the information and providing it to the customer.

b) Corrections

IF endeavor to correct the customer's personal information whenever it is found to be erroneous. Whether client asks us to correct his/her personal information retained and controlled by IF, or if we have evidence that the customer's personal information hold by IF is inaccurate, irrelevant or misleading, IF shall take, according to the purpose of said personal information, reasonable steps to correct it and to ensure that the information is accurate, complete, updated, relevant and not misleading.

6. Questions or complaints

For further information about the way IF manages customer personal information, or any queries relating to our Privacy Policy, or wish to submit a complaint in relation to an alleged breach of the EU General Data Protection Regulation (GDPR) on protection of individuals with regard to the processing of personal data, please contact our Customer Service by:

- Post: Customer Service , IF - E4Benefit, Annastraat 8, 2513 AT Den Haag, Netherlands

- Email: info@preview.e4benefit.eu

- Online: contact form available at preview.e4benefit.eu/contact-us

- Phone : +31 70 3452928

All complaints received by the Customer Service shall be timely and fairly handled according to the context of the complaint. In general IF aims at providing an answer to the complaint within 30 days. However, depending on the complexity of the case and corresponding investigation, it may take longer, in which case IF will contact customer to inform him/her when a response is expected.

IF may amend this Privacy Policy from time to time. The last version of it is always on IF's website but customer may request a copy of it via our Customer Service on +31703452928.